Mail orders: what do we do and what do you do?
Our plants are sent bare rooted and
posted via Australia Post every Monday - this method is the
cheapest available, while also being fast and reliable. To calculate the
postage cost of your purchase please proceed to checkout, you will not
be charged until further details are entered.
It is easy to order online -
just view the details of the plants you wish to using the menu above.
Click on the plant name or photo to see detailed information on each
plants growing conditions and their present size, from there you can "add
Fill in your address details and chose your payment
method: online secure credit card (instant payment), PayPal or Paymate (instant), direct deposit
(takes a few days for the payment to come through), or money
Please make sure your payment has come through before the close
of business Friday to guarantee postage on the following Monday.
Delivery takes approximately 1-2 days within Qld, 2-4 for NSW, 3-4 for
Vic, and 4-6 business days for SA depending on if you are in the city or
the country. To Torres Strait and outlying islands it may take 10 days.
Obviously over the Christmas period, or if there are intervening floods
or fires the Australian Post schedule will be delayed.
What we do:
On the weekend prior to posting, we
remove the plants from their pots and remove some of the dirt. The roots are then wrapped in paper towels, soaked
in seaweed solution, and wrapped
in a plastic bag - keeping the roots as moist as if they were in their
pots. Seaweed solution promotes development of healthy roots and helps
protect against shock.
Please remove the plants from
the plastic bag but leave the paper towel on when planting.
Often we trim the leaves to lessen the plants burden. Each species is labelled with laminated tags
containing information on their growing conditions etc printed
especially for Heart Garden Nursery. Your plants are then carefully
packed into our custom made boxes and
surrounded by newspaper to cushion their experience. We attach an
address label stating that live plants are inside so your postie knows
what to do. Packed like this they can comfortably enjoy a 5 day trip,
and actually will survive weeks in the mail. Please double check your
address when you receive the email confirming your order from us.
Sorry we cannot send overseas or
to W.A., N.T. and Tas as quarantine regulations require the use of
chemicals (which we don't do).
What you can do:
your plants you can put them
in pots straight away and its as easy as
that! You may wish to water them in well with a weak seaweed
solution (half strength). Do not fertilise with anything other than
slow release granules until they have settled into their pot
for at least a month. Note they are sent bare rooted - so to get the
dirt back in between the roots tap the pot a few times, water in, add
more dirt, etc.
If you are
planting straight out into the garden, please wait until the
afternoon. The lack of direct sun will help your plants make the
transition from parcel to garden much easier. You can leave them in
their plastic bags for a few days until you are ready (just sprinkle
some water into the bags if the roots are drying), or you may wish to soak them in
a bucket (or bathtub, depending on size of your order!) of weak seaweed
solution (half strength). You can use this to water them in. Don't worry too much about
removing the paper towel from around their roots if it has disintegrated, it will quickly decompose. Protect from direct
sun for a few weeks and water every 1-2 days, then reduce watering
gradually. Do not fertilise with anything other than slow release
granules or worm castings for at
least a month.
When planting out into your garden,
we recommend paying attention to the difference in climate
between your home and our subtropical nursery: if you receive your plants
in winter when frosts are likely please pot your plants up, keep
protected, and wait to
plant out until the spring.
The maximum size parcel Australia
Post will take is 1m long, so this is the maximum height of the plants
we can post (including their roots). Please
contact us for the
availability of more mature stocked items (e.g. 1m high palm
trees of many species in 300mm pots).